Terms of Service

Effective October 2, 2026.

These terms govern the use of Ligou. Ligou is provided by RSM Venture Group LLC, a limited liability company organized in the State of Wyoming, USA, located at 30 N Gould St Ste N, Sheridan, WY 82801, USA ("Ligou", "we"). By creating an account or using the service, you accept these terms on behalf of the business you represent ("you", "the business").

1. What Ligou is

Ligou is an artificial intelligence agent for small service businesses. It answers the business's phone calls and responds with the information the business approved: services, prices, service area and business hours. It also books, reschedules and cancels appointments on the connected calendar, records requests and notifies the owner about what needs a decision.

The setup is done with the owner. First comes a voice interview, then an analysis of the business's website, and finally the review and approval of each piece of information. Before activation, Ligou runs an automatic check of the approved configuration, which includes a test call.

2. Account

• You must be 18 or older and authorized to contract on behalf of the business.
• Account and business information must be accurate and kept up to date.
• You sign in with Google or by email. You are responsible for keeping that access secure and for telling suporte@ligou.ai if you suspect misuse.

3. Approved configuration and the business's responsibility

• Ligou answers according to the configuration you approve. The business is responsible for the accuracy of the approved information, such as prices, services, area, hours, rules and policies.
• Ligou is an artificial intelligence system and can make mistakes. Important commitments, exceptions and cases outside the approved rules go to your decision, and it is your responsibility to follow up on them.
• Ligou does not handle emergencies. In a dangerous situation, the business's customers should call 911 or the local emergency service.

4. Calls, transcripts and the business's customers

• On calls, Ligou introduces itself as the business's artificial intelligence agent. The caller's voice is processed in real time to generate the answer; we keep the transcript and the details of the call, not an audio recording file.
• We process the data of the business's customers (the callers) on behalf of the business and only to provide the service to it. The business is responsible for giving its customers the notices, and obtaining the consent, required by the laws that apply to its calls and messages, including laws that require the consent of all parties to record or transcribe a conversation.

5. Text messages (SMS)

• To the owner: alerts about new requests, pending decisions and booking results, sent to the mobile number you confirm with a code. Message frequency varies with the business's activity.
• To the business's customers: when the business turns this feature on, Ligou sends the customer the outcome of their request (for example, an appointment confirmation). The business is responsible for having the customer's consent where the law requires it.
• Message and data rates may apply. Reply STOP to stop receiving messages and HELP for help. Consent to receive messages is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

6. Plans and prices

• Launch offer: subscriptions started by December 31, 2026 cost US$ 299 per month with no activation fee, and keep that price while the subscription stays active without interruption. If the subscription is cancelled and started again after the offer ends, the price in effect applies.
• After the offer: US$ 499 per month, plus a one-time activation fee of US$ 499.
• The plan includes one business, one location and 400 call minutes per month. Additional minutes cost US$ 0.35 per minute.
• What counts as a minute: the connected time of each customer call Ligou answers, measured in seconds. The setup interview, tests and the automatic check do not count.
• Prices do not include applicable taxes.

7. Billing

• Billing is handled by Stripe, on the card you register. We do not store your card number.
• The monthly fee is charged at the start of each monthly period. Additional minutes for the period are charged at its end.
• If a payment fails, we may pause answering until it is resolved, with prior notice in the dashboard or by email.
• Price changes for active subscriptions are announced at least 30 days in advance and apply from the next period.

8. Cancellation and refunds

• The plan is month to month, with no commitment. You can cancel at any time in the dashboard. The cancellation takes effect at the end of the period already paid, and the service continues until then.
• Monthly fees and minutes already charged are not refunded pro rata. If a charge is duplicated or made in error on our side, or if the account is charged but cannot be activated for a reason on our side, we refund it in full. Refund requests go to suporte@ligou.ai within 30 days of the charge.

9. Acceptable use

You may not use Ligou for:

• illegal, fraudulent or deceptive activities, including impersonating another person or business;
• unsolicited calls or messages, spam, or any sending without the consent the law requires;
• collecting sensitive data without need, such as passwords, full card numbers or other people's identity documents;
• trying to access other businesses' data, bypassing usage or security limits, or copying and reselling the service.

10. Integrations and providers

Ligou relies on third-party services, each with its own terms:

• OpenAI: voice and language models;
• Supabase: database and sign-in;
• Amazon Web Services: servers;
• Vercel: website;
• Google: sign-in and calendar;
• Stripe: payments;
• Twilio: phone and messaging.

By connecting your Google Calendar, you authorize Ligou to check availability and to create, change and cancel the appointments from its calls. Data handling is described in the Privacy Policy.

11. Your data

• The business's information and the call records belong to the business. We use them only to provide, protect and bill the service, as described in the Privacy Policy.
• We do not sell personal data, and the business's information and call records are never used for advertising. Website visits and ad results are measured as described in the Privacy Policy.
• You can request a copy or the deletion of the business's data at suporte@ligou.ai.

12. Availability and support

We work to keep Ligou available, but the service may be interrupted for maintenance or by failures of our own or of our providers. Continuous availability is not guaranteed. Support is provided at suporte@ligou.ai.

13. Warranties and limitation of liability

• Ligou is provided "as is", to the extent the law allows.
• We are not liable for indirect damages, lost profits or lost business arising from the use of the service.
• Our total liability, for any cause, is limited to the amount the business paid us in the 12 months before the event.
• These limitations do not apply where the law does not allow them.

14. The business's responsibility to third parties

The business agrees to defend and indemnify us against third-party claims arising from:

• the information it approved;
• a breach of these terms;
• missing notices or consents required for its calls and messages.

15. Suspension and termination

• We may suspend or close an account for non-payment, prohibited use or a security risk, with notice whenever possible.
• After termination, data follows the periods in the Privacy Policy and is then deleted.

16. Changes to these terms

Material changes are announced in the dashboard or by email at least 30 days in advance. Continuing to use Ligou after that means accepting the new terms.

17. Governing law and language

• These terms are governed by the laws of the State of Wyoming, USA. Any dispute will be resolved in the state or federal courts located in the State of Wyoming, USA.
• These terms also exist in Portuguese. If the versions differ, the English version prevails.

18. Contact

RSM Venture Group LLC · 30 N Gould St Ste N, Sheridan, WY 82801, USA · suporte@ligou.ai